MyChart Patient Portal

Refund Policy

At MyChart Patient Portal, we strive to provide seamless and efficient payment solutions. However, we understand that issues may arise, and we are here to assist you with refund-related concerns.

Eligibility for Refunds

Refunds may be issued under the following conditions:

• If a duplicate payment was made due to a technical error.
• If the transaction was unsuccessful but funds were deducted.
• Any other refund requests will be evaluated on a case-by-case basis.

Non-Refundable Transactions

Certain payments may not be eligible for a refund, including:

• Completed transactions where the service has been successfully provided.
• Payments made in error by the user.
• Refund requests submitted after 30 days of the transaction.

Refund Process

If you believe you are eligible for a refund, please contact our support team with the following details:

• Transaction ID
• Payment method used
• Reason for the refund request

Refunds will be processed within 7-14 business days after approval.

Contact Us

If you have any questions or need assistance, please reach out to our support team.